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Mortgage Coaching at Scale, Made Easy

The Future of Coaching Has Arrived

Mortgage Coach NextGen is building upon our borrower education software legacy to provide the most intuitive and scalable way to identify borrowers’ needs and engage them before everyone else – even before they decide to apply for a loan.

Perfectly Aligned with the Loan Officers' Workflow

Access from anywhere your busy schedule takes you. 

You asked and we delivered. With our brand new mobile app, you can identify opportunities among your target customers and create Homeowner Strategies (formerly known as TCAs) on the go. Send coaching experiences at scale, with just a few taps on the screen. 

Never let an opportunity go to waste… even when waiting at a red light!

A new Homeowner Strategy in less than a minute?

Available Exclusively to Mortgage Coach NextGen Customers

Pick Up on Desktop for More Complex Tasks

Our time-tested and popular desktop experience is still available when you want to present live to a borrower or need to create a more complex Homeowner Strategy involving up to 4 different scenarios. Now you can start on the go and pick up where you left off on desktop!

Instill Confidence in Your Customers

Send your customers Homeowner Strategies, not Fee Sheets

Traditional fee worksheets are confusing and boring. They slow down decisions and lead to unwanted customer behaviors, like rate shopping.

Your customers deserve much more. They deserve something aspirational, providing them with a clear and visual path to accomplish their goals. They deserve Homeowner Strategies (formerly known as Total Cost Analyses).

Strategies for Every Homeowner Scenario

With Mortgage Coach NextGen, we take guesswork out of which contacts in your database you need to engage and how to create a meaningful engagement.

React Better than Your Competitors

Focus on Immediate Opportunities when the customer is active and ready for a loan.

In addition to traditional credit-based types of Opportunities that you may already be familiar with, you will now find a number of non-credit Opportunities that allow you to home in on ways you can save those customers money now.

Mortgage Coach NextGen helps you apply your mortgage advice equally as fast as the competition, but with better context.

Engage Opportunities Before Anyone Else

Advise your Coaching Opportunities on the benefits of a new loan before they apply elsewhere.

This is where you really get the chance to engage customers from the get-go.

Mortgage Coach NextGen allows you to stand out from the pack and advise your customers on the benefits of various homeowner scenarios way before any of your competitors get a chance to reach out.

Like what you're seeing?

Coaching, Now Powered By AI

Mortgage Coach NextGen now equips loan officers with the right tools to educate borrowers using mortgage-trained AI.

Formerly known as Total Cost Analysis presentations, our redesigned Homeowner Strategies leverage artificial intelligence (AI) to allow coaching at scale, with ease. Our mortgage domain-specialized and responsible AI delivers outsized results in each step of the coaching process:

1

Answer Borrower Questions

Borrower-Facing AI Chat feature makes Homeowner Strategies easier to understand by answering borrower questions 24/7.

2

Summarize Conversations

Our Internal AI Assistant summarizes borrower interactions to help loan officers understand their customers’ needs.

3

Prepare Loan Officers

The Internal AI Assistant boosts knowledge and confidence as loan officers prepare for engaging presentation with borrowers.

TrustEngine Customers Love Coaching with AI

Case-in-Point

24/7 Access to Simple and Clear Answers

Case-in-Point

Insights into Best Ways to Guide Advice for Borrowers

An Easier Way to Measure Success

When an enterprise buys a product, it’s important to know how employees are using it. With the Mortgage Coach Usage Insights dashboard, that becomes an easy task.

Mortgage Coach Usage Insights gives company administrators a clear view into their teams’ performance with detailed reporting on usage trends and engagement metrics. These intuitive reports eliminate the need for manual data collection, saving lender organizations several hours each week that would otherwise be spent digging through data.

  • Zoom in on a specific period for a snapshot of your team’s performance to see how many Homeowner Strategies were created, edited, and viewed.
  • Use the Leaderboard to focus on the top performers, or spend more time with those who aren’t using Mortgage Coach to its full potential.
  • Review the Usage Trends reports to determine if your organization is heading in the right direction.

“Exactly what I’m looking for. I don’t have to do this manually anymore! It was taking two of us around 16 hours per week.” – Executive at one of our largest customers

Available for Lenders of All Sizes

From individual loan officers, to large enterprises, and small branches in-between, we have the right offering to power your mortgage coaching operation.

Features

Integrations

  • Individual

    Single Users

    Get 2 Months FREE with Annual Commitment

    $150/mo

    per user

    ($150 Billed Monthly)

    Service Tier

    Account Management

    Training

    Non-Credit

    Non-Credit and Credit-Based

    Unavailable

    Enterprise

    5+ Users

    Custom

    Pricing

    (Contact Sales)

    Service Tier

    Account Management

    Training

    Non-Credit

    Non-Credit and Credit-Based

    Standard and Custom

  • Individual

    Single Users

    Workflow with CRM

    Workflow with CRM

    Workflow with CRM

    Workflow with CRM

    Workflow with CRM

    Workflow with CRM

    Workflow with CRM

    Workflow with CRM

    Workflow with CRM

    Borrower Data Ingestion

    Borrower Data Ingestion

    Borrower Data Ingestion

    Borrower Data Ingestion

    Borrower Data Ingestion

    Borrower Data Ingestion

    Borrower Data Ingestion

    Borrower Data Ingestion

    Borrower Data Ingestion

    Borrower Data Ingestion

    Borrower Data Ingestion

    Borrower Data Ingestion

    Loan Origination System

    Point of Sale

    Pricing Engine

    Pricing Engine

    Pricing Engine

    Fee Provider

    Fee Provider

    Fee Provider

    Mortgage Insurance

    Mortgage Insurance

    Mortgage Insurance

    Reputation Management

    Enterprise

    5+ Users

    Workflow with CRM

    Workflow with CRM

    Workflow with CRM

    Workflow with CRM

    Workflow with CRM

    Workflow with CRM

    Workflow with CRM

    Workflow with CRM

    Workflow with CRM

    Borrower Data Ingestion

    Borrower Data Ingestion

    Borrower Data Ingestion

    Borrower Data Ingestion

    Borrower Data Ingestion

    Borrower Data Ingestion

    Borrower Data Ingestion

    Borrower Data Ingestion

    Borrower Data Ingestion

    Borrower Data Ingestion

    Borrower Data Ingestion

    Borrower Data Ingestion

    Loan Origination System

    Point of Sale

    Pricing Engine

    Pricing Engine

    Pricing Engine

    Fee Provider

    Fee Provider

    Fee Provider

    Mortgage Insurance

    Mortgage Insurance

    Mortgage Insurance

    Reputation Management

Why Choose Mortgage Coach?

of the Top 25 Lenders

80% of the Top 25 retail lenders of 2024 were Mortgage Coach customers.

*Scottsman Guide Rankings

of Our Customers

97% of users agree Mortgage Coach makes engaging customers easier.

*TrustEngine Survey

Productivity Boost

On average, Loan Officers report a 47% productivity boost due to Mortgage Coach.

*TrustEngine Survey

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